Scam alert

Published 1:53 pm Wednesday, January 26, 2022

Polk County Sheriff’s Office warns of Duke Energy scam

COLUMBUS—The Polk County Sheriff’s Office is warning of a scam of people claiming to be a representative of Duke Energy. 

The sheriff’s office says in most scams the caller will threaten to cut off your power within an hour, demand payment immediately and offer to mail a refund in exchange for your personal information. 

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To protect yourself, hang up the phone and call Duke Energy directly from your bill. Anyone with questions can call Duke Energy at 800-521-2232. 

Sheriff’s official officials say to never share your personal information, including birthday, social security number or banking account information. 

Duke Energy customers who have delinquent accounts receive multiple notifications from the company prior to disconnection. It will never be a single notification one hour before disconnection. 

Duke Energy will also never require customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection. 

For more information on Duke fraud and scams, people can visit duke-energy.com/custom…/report-fraud-and-scams or to report a scam people can visit ncdoj.gov/report-robocalls/.